# Python Bolt App
from slack_bolt import App
from slack_bolt.adapter.socket_mode import SocketModeHandler
import os

# Initialize with tokens from environment
app = App(
    token=os.environ["SLACK_BOT_TOKEN"],
    signing_secret=os.environ["SLACK_SIGNING_SECRET"]
)

# Handle messages containing "hello"
@app.message("hello")
def handle_hello(message, say):
    """Respond to messages containing 'hello'."""
    user = message["user"]
    say(f"Hey there <@{user}>!")

# Handle slash command
@app.command("/ticket")
def handle_ticket_command(ack, body, client):
    """Handle /ticket slash command."""
    # Acknowledge immediately (within 3 seconds)
    ack()

    # Open a modal for ticket creation
    client.views_open(
        trigger_id=body["trigger_id"],
        view={
            "type": "modal",
            "callback_id": "ticket_modal",
            "title": {"type": "plain_text", "text": "Create Ticket"},
            "submit": {"type": "plain_text", "text": "Submit"},
            "blocks": [
                {
                    "type": "input",
                    "block_id": "title_block",
                    "element": {
                        "type": "plain_text_input",
                        "action_id": "title_input"
                    },
                    "label": {"type": "plain_text", "text": "Title"}
                },
                {
                    "type": "input",
                    "block_id": "desc_block",
                    "element": {
                        "type": "plain_text_input",
                        "multiline": True,
                        "action_id": "desc_input"
                    },
                    "label": {"type": "plain_text", "text": "Description"}
                },
                {
                    "type": "input",
                    "block_id": "priority_block",
                    "element": {
                        "type": "static_select",
                        "action_id": "priority_select",
   

from slack_bolt import App
import os

app = App(token=os.environ["SLACK_BOT_TOKEN"])

def build_notification_blocks(incident: dict) -> list:
    """Build Block Kit blocks for incident notification."""
    severity_emoji = {
        "critical": ":red_circle:",
        "high": ":large_orange_circle:",
        "medium": ":large_yellow_circle:",
        "low": ":white_circle:"
    }

    return [
        # Header
        {
            "type": "header",
            "text": {
                "type": "plain_text",
                "text": f"{severity_emoji.get(incident['severity'], '')} Incident Alert"
            }
        },
        # Details section
        {
            "type": "section",
            "fields": [
                {
                    "type": "mrkdwn",
                    "text": f"*Incident:*\n{incident['title']}"
                },
                {
                    "type": "mrkdwn",
                    "text": f"*Severity:*\n{incident['severity'].upper()}"
                },
                {
                    "type": "mrkdwn",
                    "text": f"*Service:*\n{incident['service']}"
                },
                {
                    "type": "mrkdwn",
                    "text": f"*Reported:*\n<!date^{incident['timestamp']}^{date_short} {time}|{incident['timestamp']}>"
                }
            ]
        },
        # Description
        {
            "type": "section",
            "text": {
                "type": "mrkdwn",
                "text": f"*Description:*\n{incident['description'][:2000]}"
            }
        },
        # Divider
        {"type": "divider"},
        # Action buttons
        {
            "type": "actions",
            "block_id": f"incident_actions_{incident['id']}",
            "elements": [